How To Remove Microsoft Office Activation Wizard 2013

Posted By admin  On 29.03.21

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You’ll see some license details such as the license type (a retail copy, a volume licensed copy, or Office subscriptions copy) and the last 5 characters of the product key. Part 2: Remove Existing Office Product Key. To remove your Office product key, you need to use the /unpkeyswitch, along with the last 5 characters of the product key. Microsoft Office 2013 setup detected previous versions of Microsoft Office on my computer. So I have options to choose 'Remove all previous versions', or 'Keep all previous versions'. Since I want to install Office 2013 side by side with previous Microsoft Office 2010 Professional installation, I will choose the second option to keep MS Office. Select the entry for Microsoft Office 2013, and then click Change. In Office 2013, click either Quick Repair or Online Repair. In Office 2010 or offline install of Office 2013, select Repair and click Continue. If running Repair still doesn’t solve the problem, you might need to uninstall and reinstall Office.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

This article discusses how to troubleshoot the activation issues in Microsoft Office from Office 365. Activation fails and you receive one the following error messages:

We are unable to connect right now. Apple time capsule software download windows 10. Please check your network and try again later.

Sorry, we can't connect to your account. Please try again later.

Activation

More information

This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to see whether the issue is fixed. If not, proceed to the next step.

Step 1. Identify and fix activation issues by using the Support and Recovery Assistant for Office 365

The Support and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Office 365. Office 365: Use the Support and Recovery Assistant for Office 365

Step 2. Check whether you're behind a proxy server

Are you behind a proxy server? If you're not sure, ask your administrator. If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do this, follow these steps:

  1. Open a Command Prompt window as an administrator. To do this, click Start, type cmd.exe in the search box, right-click cmd.exe in the list, and then click Run as administrator.
  2. Type the following command, and then press Enter:

Step 3. Check whether you're behind a firewall

Are you behind a firewall? If you're not sure, ask your administrator. If you're behind a firewall, it might have to be configured to enable access to the following:

  • https://officecdn.microsoft.com
  • https://ols.officeapps.live.com/olsc
  • https://activation.sls.microsoft.com
  • https://odc.officeapps.live.com
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • https://www.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • go.microsoft.com
  • office15client.microsoft.com

Each firewall will have a different method for enable access to these URIs. Check your software's documentation for instructions or ask your administrator to do this for you.

For more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Office 365 URLs and IP address ranges

Step 4. Check whether you have the appropriate license

  1. Sign in to the Office 365 portal.
  2. Click Settings (), and then click Office 365 settings.
  3. Locate the Assigned licenses area.
  4. If you see The latest desktop version of Office, then you have an Office subscription assigned correctly.
  5. If you don't see The latest desktop version of Office, contact your administrator or see the Office article What Office 365 business product or license do I have?

Step 5. If you previously activated an Office 2013 program on the computer, try to remove the existing product key

To manually remove existing product keys for an Office 2013 program, follow these steps:

  1. Open a Command Prompt window, type one of the following commands, and then press Enter:

    • If you're running 64-bit Windows with 32-bit Office:

    • If you're running 32-bit Windows, or running 64-bit Office with 64-bit Windows:

  2. Examine the output. Look for and locate the last five characters of the installed product key.

  3. Remove all product keys. To remove a product key, type the following command and then press Enter:

Here's an example of the output of steps 5a through 5c:

For more information, see the following Microsoft Knowledge Base articles:

Still need help? Go to Microsoft Community.

Learning has never been so easy!

Having been on Microsoft Office 365 for a few months now, we started to notice that when users who had activated software on a PC were removed from Office 365, the software would go into 'grace period' and would continually notify the new user of the PC that there was a problem. The trouble was I could not figure out how to reassign the software license to the new user. Finally I have found steps that will accomplish this without having to repair/reinstall office.

5 Steps total

Step 1: Open Command Prompt on PC

Open a Command Prompt window, and then take one of the following actions:

• If you installed the 64-bit version of Office 2016, move to the following folder: C:Program FilesMicrosoft OfficeOffice16
• If you installed the 32-bit version of Office 2016, move to the following folder: C:Program Files (x86)Microsoft OfficeOffice16

Step 2: Display the Current License(s)

Type the following command to display the license status. Note the last five characters of any and all license keys that display in the output:

cscript ospp.vbs /dstatus

Step 3: Remove the License(s)

Now run the following command as many times as needed to remove all of the license keys you noted from the previous step.

cscript ospp.vbs /unpkey:

Step 4: Restart the Computer

Once the remove commands are successfull, close the command prompt and restart the PC.

Step 5: Reactivate MS Office 2016 with New Account

Launch one of the MS Office 2016 applications (I like to use Word). The application should prompt you to reactivate the by providing your sign-on ID. Enter in the new user's credentials and the software will now be licensed under their ID.

This should also work on 2013 if you modify the path to end with 'Office15'

Published: Sep 04, 2013 · Last Updated: Jul 27, 2018

34 Comments

  • Sonora
    lueo Jan 4, 2014 at 07:01am

    Trying to find a way to remove expired license of O365 for 2 days, even Microsoft didn't provide a comprehensive way to remove it.

    Your method works great for me. Thanks for sharing!

  • Pimiento
    Amr9983 Jan 17, 2014 at 04:47pm

    Step 5 didnt work with me so i would do this instead
    cscript ospp.vbs /inpkey:value
    Install a product key (replaces existing key) with user-provided product key. Value parameter applies.

  • Jalapeno
    mtndewwatkins Jan 22, 2014 at 09:27pm

    Thanks a bunch this is super important for any version of Office when use acronis our keys get mixed up on a reformat, but this saved me the hassle of uninstalling and re installing office.

  • Jalapeno
    Tdawg1982 May 9, 2014 at 06:10pm

    Anyone have an idea on a way to script this out and run across a network?

  • Serrano
    Under Dog May 22, 2014 at 07:10pm

    So is this how home users are regulated when they are terminated or move to another company? Will their software enter a grace period and then stop working? That would be great.

  • Habanero
    Lauren7060 May 22, 2014 at 07:13pm

    Yes, there is a grace period. I am forgetting how long, but I want to say 90 days?! Once the grace period is up they have the choice of using it in limited mode or entering their own activation key.

  • Pimiento
    renxxxx May 31, 2014 at 02:14am

    I'm new to this , I opened command promp, next to what originally pops up C:Usersxxxx> I did not skp a space I continued to put in as seen here C:Usersxxxx>C:Program FilesMicrosoftOfficeOffice15 Then I hit enter, I tried the 64bit 1st then the 32bit I get both with error saying, is not recongnized as an internal or external command. operable program or batch file, I even tried after the C:Usersxxxx> separating the MicrosoftOfficeOffice15 to Microsoft OfficeOffice15 still does not work. any help please.
    If you can help with this please shoot me an email at just2wicked2008 @ gmail.com I would greatly appreciate it. Thanks

  • Pimiento
    wayneng Aug 6, 2014 at 12:07am

    I accidentally registered/associated an Office 2013 product key to my Microsoft account. The software has not been installed on my computer.

    So I should skip Steps 1 to 4 ?
    But the software is not installed, so I can't really follow Step 5 ?

  • Sonora
    James Montz Aug 8, 2014 at 07:51pm

    Saved me a lot of work and time. Thank you for contributing.

  • Habanero
    Lauren7060 Aug 11, 2014 at 12:36pm

    wayneng - you should be able to remove the association on your account through the Office365 portal (https://login.microsoftonline.com). Under software it shows the systems it is installed on and then you can 'remove' any of the systems from there. This does not uninstall the software (which is fine in your case) it just deactivates that license.

  • Pimiento
    Jason Mack Oct 14, 2014 at 02:44pm

    Thank you! This worked great because my HUP Office Pro showed an activated license and trial license under the Account tab. I used your instructions to remove the trial license.

  • Pimiento
    kellygreen2 Oct 21, 2014 at 09:39am

    Well, thanks very much. But what I use is the SmartKey Product Key Recovery and it works for me. You can google search 'smartkey product key recovery' to find more details about it.

  • Pimiento
    sweettie Nov 24, 2014 at 04:45am

    Speak now music video. Very easy to download microsoft 2013 and it works 100%,just only search @@@windows 8.1 key sale@@@ on bing.

  • Pimiento
    johndoe26 Jan 5, 2015 at 07:40pm

    The following script will find the product key for O365 (ProPlus in this case) and unlicensed the product. Its in powershell so you can invoke-command it against a remote workstation as you need to by doing the following from a PS prompt:

    invoke-command -computername -credential (get-credential) -filepath

    *** the credential portion will ask you for credentials make sure the ones you use have admin rights on the workstation ***

    Here is the script:

    # store the license info into an array
    $license = cscript ‘C:Program FilesMicrosoft OfficeOffice15OSPP.VBS’ /dstatus

    #license name from /dstatus
    $o365 = “OfficeO365ProPlusR_Subscription1 edition”

    #loop till the end of the array searching for the $o365 string
    for ($i=0; $i -lt $license.Length; $i++){

    if ($license[$i] -match $o365){

    $i += 6 #jumping six lines to get to the product key line in the array, check output of dstatus and adjust as needed for the product you are removing
    $keyline = $license[$i] # extra step but i would rather deal with the variable as a string than an array, could be removed i guess, efficiency is not my concern
    $prodkey = $keyline.substring($keyline.length – 5, 5) # getting the last 5 characters of the line (prodkey)

    }
    }

    #removing the key from the workstation
    cscript ‘C:Program FilesMicrosoft OfficeOffice15OSPP.VBS’ /unpkey:$prodkey

  • Pimiento
    jjstephens Jul 1, 2015 at 09:41am

    Good Day please help i have no idea how to do the script stuff and i cant really do it so i need to fix his outlook please make it easy for me

Microsoft Office Activation Wizard

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